3. Shipping Policy | FORMCORE

Last updated: August 19, 2026

1. Order Processing & Dispatch Time

In-stock items will be packaged and shipped out within 1–3 business days after your payment is successfully confirmed. Pre-order products will be delivered following the scheduled shipping date shown on the product detail page. If we fail to arrange shipment on the promised schedule, you are entitled to cancel the order for a full unconditional refund. Orders placed on weekends, public holidays will be processed sequentially on the next working day.

2. Shipping Notification & Tracking

Once your parcel is dispatched, a unique tracking number together with the tracking link will be sent to your registered email address automatically. We cooperate with authorized global logistics carriers. We do not support requests to designate a specific delivery courier. Slight delivery delays may happen to remote areas or regions with special delivery restrictions.

3. Inspection Upon Receipt

We suggest you inspect the package carefully right before signing for receipt.

If the outer packaging is severely crushed, torn or damaged in transit, you have the right to refuse the parcel directly and contact our support email immediately. If you report product damage after you have signed for the package, clear photos or videos showing the damaged package and defective goods are required for our verification and follow-up solutions.

4. Solutions for Logistics Exceptions

In cases of lost packages, long-term logistics stagnation, misdelivery or wrong addresses: Please send your order number and relevant tracking screenshots to support@formcore.shop. Our team will communicate with the logistics provider to file claims. You can choose either a free reshipment of goods or a full refund as your preferred solution.

5. International Customs, Tariffs & Extra Charges

For cross-border international shipments: All import duties, customs clearance fees, administrative charges and local taxes imposed by the destination country’s customs department shall be borne solely by the recipient. By placing an order, you confirm that you understand and accept this clause.

6. Undeliverable Packages

If parcels are returned due to invalid shipping address, unreachable contact number, failed customs clearance or customer refusal to receive, the customer needs to bear the return shipping cost if you request redelivery. We can also process a partial refund excluding the original outbound shipping fee.